Feature: Call recording and scoring
Every call, scored.
Short answer: MetaFleet includes a business phone with a menu, extensions and call groups. Calls are recorded, transcribed and summarized, then scored on ten measures: eight on how the call was handled and two on the caller. Calls that need a look are flagged for review with coaching suggestions.
How it works
Step by step.
- Answer. Menu, extensions and call groups.
- Record and transcribe. Every call becomes text with a summary.
- Score. Ten scores: eight on handling, two on the caller.
- Coach. Flagged calls and coaching suggestions.
Questions
Is call recording legal?
Recording laws vary by state and some require every caller's consent. Check your state before turning recording on.
Will the phone dispatch jobs?
MetaFleet states a phone system that dispatches is coming in Q4 2026.
Related
Dispatch Roadside assistance Team chat
Product facts from MetaFleet public pages: metafleet.ai call analysis, read 2026-10-30. Features change; confirm on a walkthrough.
Get a walkthrough
See it on one of your own jobs
Bring a real repair order. We will run it through MetaFleet live.