The parts of FSM
- Intake. Calls and requests become jobs with location and details.
- Scheduling and dispatch. Choosing the technician by skills, availability and drive time.
- Mobile work. Technicians see the job, update status, take photos and record findings on a phone.
- Parts. Tracking stock on each service truck.
- Customer updates. On-the-way messages and approvals.
- Billing. Invoices and payment from the field.
- Reporting. Response times, hours and revenue.
See field service and diesel field service software.
FSM in diesel repair
General FSM tools are built for trades such as HVAC or plumbing. Diesel and heavy-equipment work adds unit numbers and VINs, repair lines in the 3 Cs format, inspections, fleet terms and PM schedules. A road call for a tractor on the shoulder is also more urgent than most service visits. See how to dispatch mobile diesel technicians.
Why it matters
In field work, time between the call and the technician on site is the main thing the customer feels. Good FSM cuts that time, keeps the customer informed, and makes sure work done in the field reaches an invoice the same day.
FSM and shop software
Many repair businesses do both field and bay work. They need FSM features such as dispatch and mobile work alongside shop features such as bays, parts and work orders, in one system. See shop management software.
MetaFleet
MetaFleet covers field and in-shop diesel and heavy-equipment work: recorded calls become jobs, dispatch ranks technicians on your rules, technicians work in any phone browser, and service truck inventory tracks parts on each truck. Get a walkthrough.