Questions shops ask first.

Shop management software for mobile and in-shop diesel, truck, trailer and heavy-equipment repair. It runs the job from the first call to the paid invoice: phones and call scoring, dispatch, technician work in any phone browser, team chat, shift scheduling, digital inspections, preventive maintenance, invoicing and payments, parts inventory and QuickBooks Online sync.

Repair businesses that fix and bill for other people's trucks, trailers and equipment: road service, mobile fleet maintenance, reefer repair, heavy equipment, towing plus repair, and shops that run bays and service trucks together, from one truck to several brands under one account.

Shops that need built-in labor guides today, and shops that need a native mobile app before Q4 2026.

It writes clean repair lines from shorthand notes with suggested labor hours, reads VINs, plates, odometers and vendor receipts from photos, transcribes and scores recorded calls, explains each dispatch pick in one sentence, rebuilds your PDF inspection form as a digital one, and gives techs an assistant that knows the truck. People confirm what it drafts.

No. The technician finds the problem. The AI writes up what the technician found and suggests labor hours.

MetaFleet states that it does not let its AI providers use shop data to train their own models.

Technicians use MetaFleet in any phone browser today. Native iOS and Android apps are stated for Q4 2026.

Yes. Technicians clock in on jobs from the phone, open jobs show a paused flag when nobody is clocked in, and time entries that look wrong are flagged for an admin to correct or void. See technician time clock.

Yes, QuickBooks Online. Invoices, bills and purchase orders flow to QuickBooks, payments sync both ways and the parts catalog can sync both ways.

Card, saved cards, ACH, card holds and pay links through Stripe, paid out to the shop's own account. Cash and checks are recorded too.

Not today. Labor guides are not built in and MetaFleet does not connect to MOTOR or Mitchell 1. The AI suggests labor hours on the repair lines it writes.

Yes. The customer portal lets fleet customers request service, follow the job, approve estimates line by line, pay, chat with the shop and book PM.

Yes. MetaFleet connects to ChatGPT, Claude and Perplexity as a custom connector with per-person keys and permissions. See MCP connector.

Pricing is shared on a walkthrough today. See pricing.

A few walkthroughs on your real jobs, then MetaFleet imports and checks your customers, vehicles, parts and rates, and your crew logs in on the phones they already carry. See switching.