Feature: Automations
Put your shop on autopilot.
Short answer: MetaFleet runs every job from start to finish. It auto-assigns the best-fit tech, updates the customer the moment the tech arrives, rewrites tech notes into customer-ready repair lines, suggests the parts for the invoice, reviews the invoice so it goes out right, and sends it once the job is approved, automatically or with one click. You keep full control and can take the wheel at any step.
How it works
Step by step.
- Auto-assign. The best-fit tech by skills, service area, shift and real drive time, with the reason for each pick.
- Customer updates. Everything the tech does in the phone app updates the customer right away, including the moment he arrives.
- Write-up and parts. Customer-ready repair lines, suggested labor and AI-suggested parts for the invoice.
- Review and send. The AI reviews the invoice, and it sends once the job is approved, or with one click.
Questions
Can I keep a person in the loop?
Yes. Any step can wait for a person: approve the estimate, review the invoice and send it with one click, or change a dispatch pick.
Does the AI order parts?
No. It suggests which parts belong on the invoice from the work and the tech's description. Your team orders parts.
What if a tech gets stuck?
Tech support is built in. The AI assistant helps on the job, and a job that runs long escalates to your tech support.
Related
Dispatch AI assistant Ask your shop
Product facts from MetaFleet public pages: metafleet.ai mobile dispatch, metafleet.ai billing video, metafleet.ai customer side video, metafleet.ai AI diagnosis, read 2026-10-30. Features change; confirm on a walkthrough.
Get a walkthrough
See it on one of your own jobs
Bring a real repair order. We will run it through MetaFleet live.